Return eligibility

Items must be unused, in original condition, and in original packaging where applicable. Personalized, final-sale, hygiene-sensitive, used pet products, and gift cards may be non-returnable.

Damaged or incorrect items

Contact support@vvkam.com with your order number and clear photos within the stated support window if an item arrives damaged or incorrect.

Return shipping

Return shipping rules must match the final return address and fulfillment setup before public launch.

Refund timing

Approved refunds are processed after the returned item is received and inspected. Payment provider timing may vary.